You should have a dashboard in the office of your customer service department. If you’ve been thinking about doing this, you shouldn’t hesitate to do it. There are many advantages to having a dashboard that you can display on a screen in your customer service department.
Although there are many advantages to it, there are still many who hold back on investing in it. If you are in doubt about which benefits are involved, you should read along below.
Get an Overview of the Number of Open Tickets
You can use the dashboard to constantly have an overview of the number of open tickets. That is very important that you have that, as your employees in the customer service team will be able to have a real time overview of the situation in the customer service department.
There are several providers of these dashboards, so you will of course also be able to find a solution that matches your needs. If you want a solution with a lot of different possibilities, when it comes to synchronization, then you should click here.
Use It to Motivate Your Customer Service Agents
The primary reason that you should not hesitate to invest in a dashboard for your customer service team, is that you will be able to use to motivate your agents. When they can see the numbers go up and down in real time, it will be motivating for them.
Naturally they would want to keep the numbers positive, which means that they will work hard to make sure that the number of open tickets is low. If you choose to display the number of tickets closed within the last 24 hours, they will instead be motivated to keep this number high.
Make Sure That You Are Ahead
It is very important to make sure that your customer service team is always ahead. If you have promised your customers an answer within 24 hours, then you should be ahead of this schedule, as it will ensure that nobody will have to wait longer for an answer.
You shouldn’t focus on answering all of your tickets within 24 hours, if that is what you have promised your customers. Instead you should inform your team that everybody needs an answer within 18 hours, as it will affect how your customers view their customer service experience.
